Your Care Team

All of our associates have one goal in mind: to care for you, our patient, to bring about your recovery as thoroughly and as quickly as possible. Our associates are highly trained and directed by the philosophy of the Daughters of Charity of St. Vincent dePaul, which calls upon them to protect and promote the dignity and rights of each person as they participate in the healing ministry of Christ.

Saint John’s personnel wear ID badges that are white with black lettering and include the Saint John’s symbol of doves, a photo of the employee, and the person's title and/or department.

Physicians

Our physicians are members of the Saint John’s medical staff. Physicians consult with the nursing staff and possibly other medical personnel and are ultimately responsible for your medical care. If your doctor is in private practice his/her services provided to you while in the hospital, will be billed separately (see Financial Matters).

Nurses

Saint John’s nursing staff is at the center of your health care team, and are committed to providing you with exceptional nursing care, 24 hours a day, seven days a week. Your nurses carry out your physician's orders for medical treatment and respond to your needs.

Use the nurse call system in your room to contact the nurses' station. Please feel free to ask your nurse if you have questions about your care at Saint John’s. A representative from hospital administration is also available upon request 24 hours a day by calling the hospital operator (press 0) from the phone in your room.

Residents/Interns/Students

Saint John’s plays an important role in educating physicians and specialists. As a teaching medical center, care may be given to you by resident chaplains, physicians and medical or nursing students during your stay. Saint John’s provides advanced experience for graduate physicians who are pursuing specialty training.

Professionals in training are called residents and are always under supervision. A doctor may also be called an “intern” or “house physician.” Residents may participate in your care under the supervision of your own physician, who is the “attending physician.” The availability and thoughtful contributions of house physicians are considered a vital part of high-quality patient care.

Technologists and Other Experts

Along with nurses and physicians, your medical care rests in the hands of numerous health care specialists. These include technologists in radiology and other departments, medical technologists in the laboratory, physical and occupational therapists, pharmacists, dietitians, chaplains, social workers and many others who are available upon your request.

Support Personnel

Numerous associates who are vital to the operation of Saint John’s Hospital provide support to the doctors and nurses. These include administrators, unit managers, clerical workers, food and nutrition services personnel, housekeepers, maintenance workers, security officers, and others. Together, they support your caregivers and help make your stay at Saint John’s as pleasant as possible.

Volunteers

Over 1,000 volunteers regularly give their time at St.Vincent facilities, providing many services to enhance patient comfort. Volunteers deliver mail and flowers, work in the gift shop, provide assistance to patients and their families, and perform many other duties in nearly every hospital department. These volunteers in red shirts or jackets give an important gift to Saint John's patients and visitors: their compassion, time and service.