Patient Rights and Responsibilities

Based on the mission of St.Joseph Hospital, we believe that every patient has the right to:

  • Receive considerate and respectful care regardless of sex, religious belief, race/color or ability to pay
  • Receive appropriate services and treatment within the hospital’s capacity, its stated mission and policies, and applicable laws and regulations
  • Request assistance when English is not your primary language, or visual or hearing impairments affect communication
  • Receive appropriate assessment and management of pain
  • Have family members or representatives of your choice and your own physician notified promptly of your admission to the hospital
  • Be informed of hospital rules and regulations which apply to your conduct as a patient
  • Know the names and roles of the people treating you
  • Examine and receive an explanation of your bill and to be informed of available payment methods
  • Know of business relationships that the hospital has that may influence your treatment and care
  • Be transferred to another facility as recommended or requested and to be informed of risks, benefits and alternatives to transfer; a transfer will not occur until the other institution agrees to the transfer

Care and Concerns

We believe that regarding care and concerns, every patient has the right to:

  • Receive complete information regarding diagnosis, treatment and prognosis; such information should be in terms that are easily understood and should be provided in a timely manner to assist decision-making
  • Participate in the development and implementation of your plan of care and to be aware of your status
  • Refuse treatment and to be informed of the medical consequences of this refusal
  • Formulate advance directives and appoint a surrogate to make healthcare decisions as permitted by law
  • Hve freedom from restraints of any form or seclusion unless clinically necessary to prevent injury to self or others
  • Be informed of realistic care alternatives when hospital care is no longer appropriate, and to receive, upon discharge, information and guidance concerning healthcare requirements
  • Be informed of and to give or withhold consent to any human experimentation or other research/educational projects affecting your care or treatment
  • Access the hospital ethics committee if you have ethical issues concerning your care
  • Be informed of the right and given the means to file a complaint or grievance, request to have care reviewed, or notify regulatory and certifying agencies by contacting the Patient & Family Representative at (765) 456-5380, by contacting the Indiana State Department of Health at (800) 246-8909 or by contacting The Joint Commission at 1-800-994-6610 or e-mailing at complaint@jointcommission.org
  • Know the disposition of such complaints and to voice grievances without fear of discrimination or reprisal

Privacy and Safety

We believe that regarding privacy and safety, every patient has the right to:

  • Have confidentiality ensured regarding personal business or information concerning your medical care, including your medical record
  • Have personal privacy protected under HIPAA Privacy regulations
  • Be cared for in a safe setting, and one free from all forms of abuse or harassment
  • Review the information contained in your medical record; and to have the information explained or interpreted as necessary
  • Be informed of available protective services if needed

Notice of Patient Privacy (English)
Notice of Patient Privacy (Spanish)


Patient Responsibilities

As part of the patient / hospital relationship, we believe that the patient has the responsibility to:

  • Provide information about past illnesses, hospitalizations, medications and other health matters
  • Follow the course of treatment proposed by the physician or to accept the consequences if you refuse treatment or refuse to follow the physician’s instructions
  • Ask questions if instructions are not clearly understood
  • Be considerate of the rights of other patients and to respect their privacy; to treat your caregivers with respect and consideration
  • Compensate the hospital for services provided including compliance with insurance requirements
  • Refrain from bringing any valuable property to the hospital, or if brought with you, then to have valuables secured in the hospital safe
  • Observe facility policies and procedures, including those on smoking, cellular phones, noise and visitors
  • Advise caregivers of any dissatisfaction you may have.