Patient Rights and Responsibilities

Purpose

To recognize the rights and responsibilities of patients, which include neonate, child, adolescent and adults, including incapacitated adults, and to assist each patient in the exercise of his/her rights.

Policy

St.Vincent Frankfort Hospital provides care consistent with the Ethical and Religious Directives for Catholic Health Care Services and the philosophy and core values of Ascension Health. Supportive of these guidelines and principles, we offer to each patient a statement of their Rights and Responsibilities as a patient.  

Your Right as a Patient, Parent and/or Guardian 

You have the right to:

  • Receive considerate and respectful care at all times and under all circumstances with recognition of your personal dignity.
  • Appropriate medical treatment regardless of race, creed, sex, national origin, age, or the source of payment for your care.
  • Expect that, within its capacity, a hospital must make reasonable response to the request of a patient for services The hospital must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically permissible, a patient may be transferred to another facility only after receiving complete information and explanation concerning the needs for and alternatives to such a transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
  • Expect reasonable safety precautions.
  • Obtain from your physician complete current information concerning your diagnosis, treatment and possible outcome in understandable terms. When it is not possible or medically advisable to give such information to you, the information will be made available to an appropriate person on your behalf.
  • Obtain an interpreter should a language communication barrier exist.
  • Receive from your physician information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include but not necessarily be limited to the specific procedure and/or treatment, the medically significant risks involved, and the probable duration of incapacitation. Where efficacious alternatives for care of treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information. You also have the right to obtain the name, position and professional relationships of all individuals who are treating you.
  • Refuse treatment and/or to leave the hospital to the extent permitted by law and to be informed of the medical consequences of such action.
  • Discuss with your physician your request for consultation with another physician for a second opinion regarding your illness.
  • Expect that all communications and records pertaining to your medical care program, financial information, and treatment should be treated as confidential.
  • Access information contained in your medical records, within the limits of the law.
  • Be visited by others should you so desire, or as deemed medically appropriate, and within the limitations of effect visitors might on your care or the care of others.
  • Obtain information as to any relationship of the hospital to other health care and educational institutions in so far as your case is concerned.
  • Be advised if the hospital proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
  • Expect reasonable continuity of care. You have the right to know in advance what appointment times and physicians are available and where, as well as the right to expect that the hospital will provide a mechanism whereby you are informed by your physician or his delegate of your health care requirements following discharge.
  • Examine and receive an explanation of your bill regardless of source of payment.
  • Know what hospital rules and regulations apply to patient conduct.
  • Make decisions regarding your medical care, including Advance Directives and including the decision to discontinue treatment, to the extent of the law.
  • Be provided with information regarding appropriate agencies which you may contact with your concerns.

Physicians and the hospital staff recognize that for your healthcare to be effective, the patient, parents/guardian and healthcare team must work together for a common goal.

You will be expected, within the limits of your abilities, to assume a share of the responsibility of your healthcare. 

Your Responsibilities

Your responsibilities are to:

  • Provide information about present complaints, past illnesses, hospitalizations, medications, changes in your condition and other matters relating to your health to the best of your ability.
  • Cooperate with all hospital personnel caring for you and to ask questions if you do not understand any instructions, course of action or expectation.
  • Help your doctors, nurses and other hospital personnel by following their instructions concerning treatment and safety.
  • Be considerate of other patients, and to see that your visitors are considerate as well, particularly in regard to noise, the number of visitors and compliance with the smoke-free environment.
  • Be respectful of others, of other people's property and that of the hospital.
  • Follow hospital rules and regulation.
  • Assume the responsibility for your actions if you refuse treatment or do not follow instructions.
  • Be prompt in your payment of hospital bills, to provide information necessary for insurance processing and to be prompt about asking questions you may have concerning the bill.
  • Maintain the treatment recommended by your physician and to notify him/her of any changes after you leave the hospital.

The above rights and responsibilities also apply to the guardian and/or parent of children and neonates, and incapacitated adults.

Conflicts

Regarding conflicts:

  • The parents and/or guardians have the responsibility to oversee that the incapacitated adult, neonate, child or adolescent are provided by St.Vincent Frankfort Hospital the same patient rights afforded adults, and to oversee the incapacitated adult, neonate, child or adolescent abide by the same patient responsibilities while a patient at St.Vincent Frankfort Hospital. The parent and/or guardian accepts the responsibility for the incapacitated adult, neonate, child or adolescent in all areas of legal signature, decision, consent or refusal of treatment and financial legibility.
  • When medical care has been recommended by a physician to correct a medical problem to preserve life of an incapacitated adult, neonate, child or adolescent and treatment is refused by the parent and/or guardian, legal consultation and/or intervention may be requested for final decision and/or consent in the interest of the health and welfare of the incapacitated adult, neonate, child or adolescent.
  • When issues related to the removal of life support systems arise for incapacitated adult, neonate, child or adolescent, the family and/or guardian must be informed of the availability of the Ethics Committee on a consultation basis to assist them in discussing their situation prior to making a decision. Any individual may contact the Ethics Committee by referring their concern to their supervisor, any physician, or the case manager, who will notify the Director of Nursing and the Administrator, who will determine the next course of action to deal with the concern.