In order to get the most out of your stay at St.Vincent Randolph, we encourage you to become familiar with your rights and
responsibilities as a patient.
Ascension Health is the parent organization of St.Vincent Health.
We champion the dignity and worth of each individual. The philosophy
statement of St.Vincent Randolph affirms:
"We believe that the dignity and rights of each person must be protected and
promoted with the utmost care, from the moment of conception throughout
life to death."
Through recognizing the dignity and
vulnerability of a person as a patient, we developed patient rights and
responsibilities. A further explanation of these rights and
responsibilities is available from either your nurse or patient
List of Patient / Client Rights
It is your right as our patient or client to:
- Request and receive medically appropriate treatment and services
within the hospital's capacity and mission. We are a Catholic
Institution that operates under the philosophy and mission of the
Daughters of Charity and the Ethical and Religious Directives for
Catholic Health Care Services of the National Conference of Catholic
- Receive care that respects your individual cultural, spiritual and
social values, regardless of race, color, creed, nationality, age,
gender, disability or source of payment.
- Receive respectful, considerate, compassionate care that manages
your pain as well as possible, and promotes your dignity, privacy,
safety and comfort.
- Receive physical and spiritual support during times of illness and
through the dying process. To be as free from pain and in as much
control of your environment as possible.
- Expect that efforts will be made to provide you with the best of
care during and after your hospitalization, including appropriate
arrangements for durable medical equipment, home care or other
alternatives to hospitalization.
- Be informed — in understandable language — of the nature of your
illness and treatment options, including potential risks, benefits,
alternatives and costs. To participate fully in your healthcare
- Know the identity of your caregiver. To request a second opinion or change physicians.
- Accept or refuse recommended tests or treatments, to the extent the
law permits. To refuse to sign a consent form if there is anything you
don't understand or agree to. To change your mind about any procedure to
which you have consented. To be informed of the medical consequences of
refusing tests or treatments.
- Be informed of any proposed research or experimental treatment that
may be considered in your care, and to consent or refuse to participate
in this treatment.
- Formulate Advance Directives. To expect that your advance directives will be honored when ethically possible.
- Expect that appropriate decision-makers will be sought in case you lack decision-making ability and have no Advance Directive.
- Access a hospital ethicist or ethics committee if you have ethical
issues concerning your care. Ask your care provider to contact either
the chaplain or a hospital ethicist.
- Participate in the resolution of those issues.
- Be assured that medical and personal information will be handled in a
confidential manner. To have access to the information in your medical
record. It's up to you whether we release any information at all, other
than that required by your physicians and insurance company. Your
caregivers can explain this option.
- Be informed of the procedure you can follow to lodge complaints with
your health care provider about the care that is, or is not, furnished
and about a lack of respect for property (to lodge complaints with
St.Vincent Health, call 338-8888).
- Know about the disposition of such complaints.
- Voice your grievances without fear of discrimination or reprisal for having done so.
- Be advised of the telephone number, address and hours of operation
of the state's health care hotline, which receives questions and
complaints about health care providers, including questions about
implementation of advance directive requirements.
The hours are 8 a.m.-4 p.m. and the phone number is 1-800-227-6334.
The address is:
Indiana State Department of Health
2 North Meridian Street
Indianapolis, IN 46204
- Request and receive information regarding your bill, including
payments, insurance status and explanation of charges. To receive
information regarding financial assistance and help in determining
Your Rights While You are a Medicare Hospital Patient
As a Medicare hospital patient, you have the right to:
- Receive all the hospital care that is necessary for the proper
diagnosis and treatment of your illness or injury. According to federal
law, your discharge date must be determined solely by your medical
needs, not by "Diagnosis-Related Groups" (DRGs) or Medicare payments.
- Be fully informed about decisions affecting your Medicare coverage
and payment for your hospital stay and for any post-hospital services.
- Request a review by a Peer Review Organization of any written Notice
of Non-Coverage that you receive from the hospital stating that
Medicare will no longer pay for hospital care. Peer Review Organizations
(PROs) are groups of doctors who are paid by the federal government to
review medical necessity, appropriate¬ness and quality of hospital
treatment furnished to Medicare patients.
Peer Review Organization Contact
The phone number and address of the PRO in your area is:
Health Care Excel
Post Office Box # 3713
2901 Ohio Blvd.
Terre Haute, Indiana 47803
(812) 234-1499 or 1-800-288-1499
List of Patient / Client Responsibilities
To help us meet your healthcare needs and provide you with
appropriate care, your responsibilities as our patient or client are to:
- Provide all necessary personal and family health information.
- Participate as best you can in making decisions about your medical
treatment and carry out the plan of care agreed upon by you and your
- Ask questions of your physician or other caregivers when you do not understand any information or instructions.
- Inform your physician or other care providers if you do not
understand your diagnosis or treatment or if you desire a transfer of
care to another physician, caregiver or facility.
- Be considerate of others receiving or providing care.
- Observe facility policies and procedures, including those on smoking, noise and visitors.
- Accept your financial obligations associated with your care, and request financial assistance if needed.
- Be reasonable in requests for medical treatment and other services.
- Advise your caregivers of any dissatisfaction you may have.
For more information on these rights and responsibilities, ask any staff member.