Seton takes patient and family satisfaction very seriously. Patients at Seton receive high quality care provided by approximately 75% RNs and 25% LPNs as well as teams of highly competent respiratory and rehab therapists and many others. Both Seton locations have wound care teams that are managed by a certified wound ostomy continence nurse (CWOCN).
The expectation at Seton is that the medical provider sees the patients within 24-hours of admission. The timeframe for physicians to see patients at Seton Indianapolis, with its 24-hour in-house physician coverage model, is much shorter.
Within the first 72 hours of admission, all disciplines are to have completed an initial assessment of the patient. This also helps to develop the patients’ individualized plan of care.
The patient’s plan of care is initiated by the Seton Clinical Liaison assessing the patient prior to the patient entering the facility. The patients’ plans of care are reviewed and updated on a shift-by-shift basis. The multidisciplinary plan of care is continued and built upon by the Seton care team. Multidisciplinary care conferences are held weekly, facilitated by case management, in which the care plans and patient goals are reviewed. Case Managers continue to work toward coordinating care on a daily basis.
Great efforts are made to insure patients and their families are satisfied during their stay by:
Seton enjoys a high satisfaction rating with overall patient satisfaction of greater than 90% for FY11.