Can you bill worker's compensation for my claim?
Yes. Please tell us that it is a Worker's Compensation Claim, and provide us with your complete insurance information. We can assist you with filing the claim.
Why am I being charged for this?
Please tell us the charge you have a question about, along with your seven-digit, nine-digit, or ten-digit account number.
When do I have to pay my bill?
Payment is due 30 days after you receive the first statement.
Can you provide me an estimate for a certain procedure?
Yes, but we will need the following information from you:
- A CPT (Current Procedural Terminology) code, which can be obtained from your physician
- The name of the procedure
- Your name and correct mailing address.
The Customer Service Department will send an estimate to you.
Why did I receive a bill from both the hospital and the doctor?
The hospital and the doctors bill separately for their services.
Will you bill my primary insurance?
Yes, but you will need to provide us complete information.
Will you bill my secondary insurance?
Yes, but you will need to provide us complete information.
Do you offer payment arrangements for Main Hospital and Carmel accounts?
Bank installment loans are available and administered by Fifth 3rd Bank. The interest rate varies.
Do you offer payment arrangements for stress center accounts?
Medical Credit Line plan - this is a 12 percent interest bearing payment plan handled through Account Management Services. A contract is mailed to you, then you sign the contract agreeing to the payments and mail the contract back.
Which doctor saw me while I was in the hospital?
This information is available to you. Please provide your name, the date you were in the hospital and your date of birth.
Why is this billed as an outpatient service when I spent the night in the hospital?
For an account to be billed as an inpatient service, there must be a physician order. The physician who ordered your services determined that your condition did not meet the requirement for an inpatient admission. The physician's written order dictates whether we bill as an inpatient or outpatient.
Why am I receiving a refund check?
There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some what you already paid.
Why did my insurance deny the claim?
The most common reasons for denial of a claim:
- The service you received was from a physician outside your plan's network
- The service you received was not covered under your plan.
- You were not covered by your plan at the time of service.
- You did not provide the correct insurance information at the time of service.
Why am I getting another bill when I already paid?
The statement may have been mailed before the payment was posted to your account. Call us at (317) 338-8035 to verify. Please provide your account number if available, your name, when you were in the hospital and your date of birth, and we will verify that the bill was paid.
What is this balance for?
Please tell us the specific charge you are asking about. We will need your account number and the charge in question.
Will you bill my auto insurance?
Yes, but you will need to provide us complete insurance information.
Can you fax me my bill at work?
No. For confidentiality reasons, itemized bills cannot be faxed to your workplace. You may either come into the hospital to the cashier's office and pick up your itemized bill or we can mail it to you.
Can I come in and talk to you about my bill?
Yes, you may come to the cashier's office located on the first floor of the Indianapolis Hospital campus on 86th Street to discuss your bill.
Can you explain the bill I received from my doctor?
Unfortunately, we do not have access to physician bills. Please contact the physician billing office at (317) 338-7444 or call your physician's office directly.
Will you send me an itemized bill?
Yes. Please provide your account number if available, your name, when you were in the hospital, your date of birth and correct mailing address.
When was my insurance billed?
To check status of insurance billing, please call (317) 338-8035 or toll - free at (800) 582-8258. Enter your seven-digit, nine-digit, or ten-digit account number and follow the prompts
