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Our Catholic health ministry is dedicated to spiritually centered, holistic care, which sustains and improves the health of individuals and communities. As part of our mission to provide Extraordinary Patient Care, St. Vincent is committed to 12 Standards of Excellence. Each associate is expected to follow every one of the standards, every day of the year.
Guiding Visitors We will offer to guide our patients and visitors to their destinations.
Listening We will listen to verbal and non-verbal messages that are communicated, making the person doing the communicating our focus of attention.
Responsiveness We will meet patient expectations in a timely manner.
Commitment to Co-Workers We will remember why we are here – linked together by a common purpose, serving our patients and our community.
Respect for Privacy We will ensure our patients’ right to privacy by creating and maintaining a secure and trusting environment.
Patient Comfort We will respect patients by acknowledging that their pain is whatever they say it is.
Cheerfulness We will convey a genuine attitude that it is our “pleasure to serve you” expressed through verbal and non-verbal communication.
Warm Welcome Creating a positive first impression to anyone we come in contact with, starting with our first contact and extending through the completion of service.
Clean Environment We will take pride in the physical appearance of our facilities by maintaining an uncluttered and litter-free workplace; this also includes professional appearance.
Quiet Environment We will maintain minimum levels of noise in all patient care areas, especially in those areas serving as temporary residence to our patients and families.
Telephone Etiquette We will promptly answer telephones in a professional and warmly received manner.
Elevator Etiquette We will maintain respectful elevator manners toward our patients, visitors, fellow associates, and physicians.
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