The New Hope Experience

In accordance with our Core Values we will pursue continuous improvement both for self and the organization by:

• maintaining high standards of excellence and performance
• responding to the needs of individuals in a caring, professional manner
• maintaining a safe environment
• recognizing excellence of staff members
• showing courage and persistence in pursuing ideas and initiating change

Quality Assurance

We believe that Quality is a continuous process of improvement.
Our focus is to provide effective services and supports that make a difference in the lives of those we serve, and to assist individuals to have the life that they desire.

To ensure quality service and support our Quality Assurance Coordinator reviews each home annually, meets with individuals in their home, meets with families and with our associates to receive their input and ideas. A sampling of individuals and their families are surveyed quarterly (with all being surveyed annually). Associates are surveyed semi-annually. We listen and respond to their ideas, views and opinions.

Outcomes Management Plan

Our Outcomes Management Plan directs our individual program contributions towards excellence.

Click here to view a sampling of our Outcomes Management Plan

Our New Hope Experience quality indicators scorecard is a measure of our success in meeting our quality standards.

Click here to view our Quality indicators.