About Us

Our mission and values establish the foundation and create the framework for the work we do. They express our priorities in what we will achieve, and how we will achieve them.

As a member of Ascension Health, St. Vincent Health is a part of the largest Catholic, mission-driven, not-for-profit health care system in the United States.

Mission

Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually centered, holistic care, which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words.

Core Values

Service of the Poor - Generosity of spirit, especially for persons most in need

This core value affirms that we demonstrate a special commitment to serving those who are physically, emotionally, spiritually and financially poor and vulnerable. We bring this to life by giving of ourselves generously and without hesitation. The following examples show how we exemplify this on a daily basis:

• Reach out to those in need without hesitation or judgment.
• Advocate for those whose voices need lifting.
• Put the needs of others before our own.
• Empower others to help themselves.
• Build relationships and collaborations for a common good.

Reverence - Respect and compassion for the dignity and diversity of life

This core value affirms that each person has special value, unique talents and varied gifts. When we revere life, we act with deep respect and compassion for the dignity and diversity of life. The following behaviors and attitudes show how we attempt to do just that each and every day:

• Invite and appreciate the uniqueness of people and their viewpoints
• Be empathic by listening, reflecting and accepting people and where they are in life
• Conscientiously care for our environment
• Be with those most vulnerable and recognize that not only patients, but also families, co-workers and physicians need help from time to time
• Heal the physical, spiritual and emotional needs of others

Integrity - Inspiring trust through personal leadership

This core value suggests that our words and actions should be consistent with our values. In day-to-day terms, living with integrity may be recognized as how we:

• Hold ourselves personally accountable to do what is right and ethical.
• Maintain high standards of excellence and performance.
• Communicate with honesty, compassion, directness and respect.
• Collaborate with patients, families, co-workers and others as appropriate in a mission- and values-based way.
• Help others to think through and act ethically.
• Consider how to display and encourage important characteristics, such as courage, strength, honesty and trust.

Wisdom - Integrating excellence and stewardship

This core value suggests that everyone within our organization is committed to the principles of performance improvements to foster a service culture. More specifically:

• Evaluate options against both mission and business concerns.
• View "healing" in systematic ways to include prevention and community health perspectives.
• Act to reflect an understanding of excellence and stewardship that includes cultivating relationships and the holistic use of resources.
• Balance work and home demands for a better quality of life.
• See excellence and stewardship as being more than task- or decision-based, including organizational, personal and community resources.

Creativity - Courageous innovation

This core value affirms our commitment to seek new approaches to service and care; to willingly try new approaches with vitality, energy and enthusiasm. This value is exemplified when we:

• Seek new approaches in practice.
• See challenges as an opportunity for resourcefulness.
• Embrace change with hope and courage.
• Explore business and human issues in an imaginative and flexible way.
• Show dedication by constantly refining our ideas.

Dedication - Affirming the hope and joy of our ministry

This core value affirms the meaning of the work we do and the fact that our workplace is a community of persons who share and are committed to common vision - and depend on one another throughout the day to further our mission. Our ministry offers hope and joy to both giver and receiver and can be seen when we:

• Connect health, healing, heart and spirit.
• Discover the joy of service through optimism, inspiration, humor and hope.
• Engage in the struggle to stay dedicated when our mission and values are challenged.
• Encouraging others to go "above and beyond," to persevere and give from the heart.

Guided by our mission and driven by our values, St. Vincent Clay is a faith-based, local health ministry committed to meeting our community’s healthcare needs.

We strive to exceed expectations with unmatched passion and pride for what we do.

As a gateway to health care, we believe in being person-centered and providing access to high quality health care for all, especially those who are poor and vulnerable.

As a respected and trusted community health partner, we build loyal relationships with all those we serve.

In the ever-changing landscape of health care delivery, our community can rest assured that St. Vincent Clay Hospital will remain steadfast and strong through the journey.

We are your hospital – providing for a healthy community with our hometown Spirit of Caring.

St. Vincent Clay Hospital staff members follow a high standard of conduct as we work in a manner consistent with our mission, vision and values. This means we are honest and ethical in our individual and business practices, and that we strive to follow all laws and regulations that govern our healthcare ministry.

Concerns

Should you see any of the following violations or suspected violations, please ask to speak with your nursing manager to report any concerns.

• Discrimination / harassment
• Dishonest communication
• Violations of patient / associate confidentiality
• Conflicts of interest
• Inappropriate gifts, entertainment and gratuities
• Stealing or misuse of assets
• Fraud, abuse or false claims
• Environmental, health and safety issues
• Improper use of proprietary information
• Inappropriate use of St. Vincent resources for lobbying / political activities

In order to get the most out of your stay at St. Vincent Clay Hospital, we encourage you to become familiar with your rights and responsibilities as a patient.

Philosophy

Ascension Health is the parent organization of St. Vincent Health. We champion the dignity and worth of each individual. The philosophy statement of St. Vincent Clay Hospital affirms:

"We believe that the dignity and rights of each person must be protected and promoted with the utmost care, from the moment of conception throughout life to death."
Through recognizing the dignity and vulnerability of a person as a patient, we developed patient rights and responsibilities. A further explanation of these rights and responsibilities is available from either your nurse or patient representative.

List of Patient / Client Rights

It is your right as our patient or client to:

• Request and receive medically appropriate treatment and services within the hospital's capacity and mission. We are a Catholic Institution that operates under the philosophy and mission of the Daughters of Charity and the Ethical and Religious Directives for Catholic Health Care Services of the National Conference of Catholic Bishops.
• Receive care that respects your individual cultural, spiritual and social values, regardless of race, color, creed, nationality, age, gender, disability or source of payment.
• Receive respectful, considerate, compassionate care that manages your pain as well as possible, and promotes your dignity, privacy, safety and comfort.
• Receive physical and spiritual support during times of illness and through the dying process. To be as free from pain and in as much control of your environment as possible.
• Expect that efforts will be made to provide you with the best of care during and after your hospitalization, including appropriate arrangements for durable medical equipment, home care or other alternatives to hospitalization.
• Be informed — in understandable language — of the nature of your illness and treatment options, including potential risks, benefits, alternatives and costs. To participate fully in your healthcare decisions.
• Know the identity of your caregiver. To request a second opinion or change physicians. 
• Accept or refuse recommended tests or treatments, to the extent the law permits. To refuse to sign a consent form if there is anything you don't understand or agree to. To change your mind about any procedure to which you have consented. To be informed of the medical consequences of refusing tests or treatments. 
• Be informed of any proposed research or experimental treatment that may be considered in your care, and to consent or refuse to participate in this treatment. 
• Formulate Advance Directives. To expect that your advance directives will be honored when ethically possible. 
• Expect that appropriate decision-makers will be sought in case you lack decision-making ability and have no Advance Directive.
• Access a hospital ethicist or ethics committee if you have ethical issues concerning your care. Ask your care provider to contact either the chaplain or a hospital ethicist. 
• Participate in the resolution of those issues. 
• Be assured that medical and personal information will be handled in a confidential manner. To have access to the information in your medical record. It's up to you whether we release any information at all, other than that required by your physicians and insurance company. Your caregivers can explain this option. 
• Be informed of the procedure you can follow to lodge complaints with your health care provider about the care that is, or is not, furnished and about a lack of respect for property (to lodge complaints with St. Vincent Health, call 338-3391).
• Know about the disposition of such complaints. 
• Voice your grievances without fear of discrimination or reprisal for having done so.
• Be advised of the telephone number, address and hours of operation of the state's health care hotline, which receives questions and complaints about health care providers, including questions about implementation of advance directive requirements.

The hours are 8 a.m. - 4 p.m. and the phone number is 1-800-227-6334.

The address is:

Indiana State Department of Health
2 North Meridian Street
Indianapolis, IN 46204

• Request and receive information regarding your bill, including payments, insurance status and explanation of charges. To receive information regarding financial assistance and help in determining financial needs.

Your Rights While You are a Medicare Hospital Patient

As a Medicare hospital patient, you have the right to:

• Receive all the hospital care that is necessary for the proper diagnosis and treatment of your illness or injury. According to federal law, your discharge date must be determined solely by your medical needs, not by "Diagnosis-Related Groups" (DRGs) or Medicare payments.
• Be fully informed about decisions affecting your Medicare coverage and payment for your hospital stay and for any post-hospital services.
• Request a review by a Peer Review Organization of any written Notice of Non-Coverage that you receive from the hospital stating that Medicare will no longer pay for hospital care. Peer Review Organizations (PROs) are groups of doctors who are paid by the federal government to review medical necessity, appropriate¬ness and quality of hospital treatment furnished to Medicare patients.

Peer Review Organization Contact

The phone number and address of the PRO in your area is:

Health Care Excel
Post Office Box # 3713
2901 Ohio Blvd.
Terre Haute, Indiana 47803
812-234-1499 or 1-800-288-1499

List of Patient / Client Responsibilities

To help us meet your healthcare needs and provide you with appropriate care, your responsibilities as our patient or client are to:

• Provide all necessary personal and family health information.
• Participate as best you can in making decisions about your medical treatment and carry out the plan of care agreed upon by you and your caregivers.
• Ask questions of your physician or other caregivers when you do not understand any information or instructions.
• Inform your physician or other care providers if you do not understand your diagnosis or treatment or if you desire a transfer of care to another physician, caregiver or facility.
• Be considerate of others receiving or providing care. 
• Observe facility policies and procedures, including those on smoking, noise and visitors. 
• Accept your financial obligations associated with your care, and request financial assistance if needed. 
• Be reasonable in requests for medical treatment and other services. 
• Advise your caregivers of any dissatisfaction you may have.

For more information on these rights and responsibilities, ask any staff member.

Joint Commission Public Notice

The Joint Commission conducts an accreditation survey of St. Vincent Clay Hospital on an unannounced basis.

Survey Process

The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization.

Reporting Concerns

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.

If members of the public have any quality of care or safety concerns about our hospital, the Joint Commission encourages you to bring your complaint first to the attention of St. Vincent Clay Hospital. If this does not lead to resolution, submit your concern to The Joint Commission for review.

If you have questions about how to file your complaint, you may contact The Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.
800-994-6610

E-Mail

complaint@jointcommission.org

Fax

Office of Quality Monitoring
630-792-5636

Mail

Office of Quality Monitoring 
The Joint Commission
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181

Jerry Laue

Administrator, St. Vincent Clay Hospital

Jerry Laue has been with St. Vincent Clay Hospital since 1998 and has served as the hospital administrator since 2004. In addition to his clinical background in respiratory therapy, his diverse healthcare experience includes strategic planning, marketing, and community development.

Mr. Laue is a past president of the YMCA of Clay County Board of Directors, sits on the Brazil Rotary and the Clay County Economic Development Organization, and is board president of the Clay County Chamber of Commerce. He also is a member of the Indiana Hospital & Health Association (IHHA) Board of Directors and Council on Rural Health, as well as the Indiana Rural Health Association.

Mr. Laue received his master’s degree in Business Administration from Indiana Wesleyan University in 1998. He has also been recognized as an Outstanding Alumnus from Vincennes University and is the recipient of the Chamber of Commerce Business/Professional Award. He is a member of the Annunciation Church Parish Council.