Seton takes patient and family satisfaction very seriously. Patients
at Seton receive high quality care provided by approximately 75% RNs and
25% LPNs as well as teams of highly competent respiratory and rehab
therapists and many others. Both Seton locations have wound care teams
that are managed by a certified wound ostomy continence nurse (CWOCN).
The expectation at Seton is that the medical provider sees the
patients within 24-hours of admission. The timeframe for physicians to
see patients at Seton Indianapolis, with its 24-hour in-house physician
coverage model, is much shorter.
Within the first 72 hours of admission, all disciplines are to have
completed an initial assessment of the patient. This also helps to
develop the patients’ individualized plan of care.
The patient’s plan of care is initiated by the Seton Clinical Liaison
assessing the patient prior to the patient entering the facility. The
patients’ plans of care are reviewed and updated on a shift-by-shift
basis. The multidisciplinary plan of care is continued and built upon by
the Seton care team. Multidisciplinary care conferences are held
weekly, facilitated by case management, in which the care plans and
patient goals are reviewed. Case Managers continue to work toward
coordinating care on a daily basis.
Great efforts are made to insure patients and their families are satisfied during their stay by:
- leadership rounding frequently on all patients and families
- dedicating a patient relations role at each Seton location
- instituting open visiting hours
- developing programs to insure consistent communication by patient
care and case management associates regarding progress toward goals
- Immediate issue resolution and transparency policy