At St. Vincent Carmel Hospital, everything we do begins with a focus on delivering excellence throughout the Indianapolis Region. From outcomes, to prudent management of our resources, to caring and compassionate service, we demand excellence of ourselves and for those who turn to us for their healthcare needs.
St. Vincent Carmel Hospital has recently expanded its Emergency Department and Breast Center, and serves the Carmel area as a regional facility for both St. Vincent Women's and Children's hospitals, providing comprehensive care for our patients in Hamilton County.
Guided by our Spirit of Caring and our Core Values, St. Vincent Carmel Hospital remains committed to building on the excellence found in these programs —and throughout all the services we provide, so that when you choose St. Vincent Carmel Hospital for your healthcare needs, you've made the right choice.
For the fourth year in a row, we have earned the HealthGrades Outstanding Patient Experience Award. St. Vincent Carmel ranks among the top 10% in the nation for providing excellent patient care.
Truven Health Analytics has recognized St. Vincent Carmel Hospital as one of the nation's 100 Top Hospitals. This award demonstrates our consistent dedication to delivering higher quality, higher satisfaction and lower costs to our patients.
Our mission and values establish the foundation and create the framework for the work we do. They express our priorities in what we will achieve, and how we will achieve them.
As a member of Ascension Health, St. Vincent Health is a part of the largest Catholic, mission-driven, not-for-profit health care system in the United States.
Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually centered, holistic care, which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words.
This core value affirms that we demonstrate a special commitment to serving those who are physically, emotionally, spiritually and financially poor and vulnerable. We bring this to life by giving of ourselves generously and without hesitation. The following examples show how we exemplify this on a daily basis:
This core value affirms that each person has special value, unique talents and varied gifts. When we revere life, we act with deep respect and compassion for the dignity and diversity of life. The following behaviors and attitudes show how we attempt to do just that each and every day:
This core value suggests that our words and actions should be consistent with our values. In day-to-day terms, living with integrity may be recognized as how we:
This core value suggests that everyone within our organization is committed to the principles of performance improvements to foster a service culture. More specifically:
This core value affirms our commitment to seek new approaches to service and care; to willingly try new approaches with vitality, energy and enthusiasm. This value is exemplified when we:
This core value affirms the meaning of the work we do and the fact that our workplace is a community of persons who share and are committed to common vision - and depend on one another throughout the day to further our mission. Our ministry offers hope and joy to both giver and receiver and can be seen when we:
St. Vincent Carmel Hospital staff members follow a high standard of conduct as we work in a manner consistent with our mission, vision and values. This means we are honest and ethical in our individual and business practices, and that we strive to follow all laws and regulations that govern our healthcare ministry.
Should you see any of the following violations or suspected violations, please ask to speak with your nursing manager to report any concerns.
In order to get the most out of your stay at St. Vincent Carmel Hospital, we encourage you to become familiar with your rights and responsibilities as a patient.
Ascension Health is the parent organization of St. Vincent Health. We champion the dignity and worth of each individual. The philosophy statement of St. Vincent Carmel Hospital affirms:
"We believe that the dignity and rights of each person must be protected and promoted with the utmost care, from the moment of conception throughout life to death."
Through recognizing the dignity and vulnerability of a person as a patient, we developed patient rights and responsibilities. A further explanation of these rights and responsibilities is available from either your nurse or patient representative.
It is your right as our patient or client to:
The hours are 8 a.m.-4 p.m. and the phone number is 1-800-227-6334.
The address is:Indiana State Department of Health
As a Medicare hospital patient, you have the right to:
The phone number and address of the PRO in your area is:
Health Care Excel
Post Office Box # 3713
2901 Ohio Blvd.
Terre Haute, Indiana 47803
812-234-1499 or 1-800-288-1499
To help us meet your healthcare needs and provide you with appropriate care, your responsibilities as our patient or client are to:
For more information on these rights and responsibilities, ask any staff member.
The Joint Commission conducts an accreditation survey of St. Vincent Carmel Hospital on an unannounced basis.
The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization.
Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.
If members of the public have any quality of care or safety concerns about our hospital, the Joint Commission encourages you to bring your complaint first to the attention of St. Vincent Carmel Hospital. If this does not lead to resolution, submit your concern to The Joint Commission for review.
If you have questions about how to file your complaint, you may
contact The Joint Commission at this toll free U.S. telephone number,
8:30 to 5 p.m., Central Time, weekdays.
Office of Quality Monitoring
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Michael D. Chittenden, B.A., M.H.A., is president of St. Vincent Carmel Hospital where he is responsible for operations, financial leadership and the medical and strategic direction of the 124-bed hospital. He joined St. Vincent Health in 1979.
During Chittenden’s tenure he has served the St. Vincent Health ministry in several leadership positions, including the joint venture and start-up of the Mid-America Clinical Laboratories, currently serving many hospitals in the St. Vincent Health ministry.
Chittenden was also responsible for the $32 million Carmel Hospital expansion in 2003, which included a 28-bed expansion, highlighting a new emergency area and the initiation of a new obstetrical service. He also led efforts to develop a joint venture with the St. Vincent Carmel Medical Staff to build an outpatient surgery and endoscopy center.
He has served on community boards including the Carmel Clay Chamber of Commerce, The Rehabilitation Hospital of Indiana, The Hamilton County Alliance and several local athletic boards.
Chittenden earned a bachelor’s degree from Indiana University in Bloomington and a master’s degree in health care administration from the IU School of Public and Environmental Affairs in Indianapolis. He is a member of the American College of Healthcare Executives.